Utility bills are your third largest store expense - let’s turn it into your fifth

TrueMeter is an AI Utility Management Platform that automatically audits utilities, claims the lowest rates, corrects billing errors, pays & accounts for bills, and delivers energy insights for all locations & utilities under one dashboard. TrueMeter helps multi-unit businesses find millions of savings in their utility spend and fully automate utility bookkeeping.

Energy brokers focus only on procurement rates. TrueMeter does that and much more, including handling utility bill payment and accounting, generating non-procurement savings, coordinating all utility service requests, and delivering cross-location insights.

A bill pay service just processes payments. TrueMeter processes payments and then manages the entire utility function end-to-end: providing cross-utility visibility into your spend across locations, auditing every bill, optimizing delivery and procurement rates, negotiating better contracts, and handling all utility service requests.

TrueMeter pays and accounts for all utilities, including electricity, gas, water, sewer, recycling and trash. We actively identify and secure savings for electricity and gas, while the savings water and trash are more limited to billing errors due to the nature of their commodity markets.

TrueMeter is an AI Utility Agent and is the only vendor capable of handling all accounting and optimization actions in a lower-cost, sacalable and accurate manner through AI. In addition, TrueMeter dedicates an Energy Expert and Customer Success Manager to your account to host regular review meetings, directly contact utilities when required and manually review any item that requires escalation.

TrueMeter charges a monthly per-location platform fee to cover utility payments, accounting, and tracking, in addition to a minority share of savings we generate. TrueMeter only charges for savings that come directly from our actions, not from market price drops or reduced usage, and we guarantee a positive ROI - if we don't claim savings for you, we don't charge you.

TrueMeter's standard contract term is 12 months. You can cancel at any time by emailing support@truemeter.com or requesting a cancellation through your account, and you can request longer termed contracts.

The pre-payment funds a dedicated account in your name that TrueMeter uses to pay utility bills on your behalf, and ensures bills are always paid on time. The prepayment is a budgeting estimate based on your last 12 months of usage at current rates. You are always charged for exactly what your actual utility bills are: no more, no less.

TrueMeter saves you money in three ways: (1) Generation Rate Optimization where we shop for lower supply rates on your behalf. (2) Delivery Rate Optimization where we identify and correct suboptimal tariff assignments by your utility provider. (3) Bill Auditing where we audit every bill for errors, mischarges, incorrect demand calculations, and duplicate fees, and dispute them on your behalf.

Savings are calculated by comparing your utility costs before and after a specific action TrueMeter took: such as a rate reclassification, generation procurement, or billing correction. We only recognize savings that appear on actual utility bills and directly tie to our work. Market-wide price drops, seasonal changes, or reduced usage are never claimed as savings.

We continuously monitor your procurement and delivery rates. When lower rates become available, we evaluate your current contract (including any early termination fees) and act only when the net benefit is financially accretive. Our approach is always data-driven and aligned with your risk tolerance.

At the start of each month, you deposit a prepayment based on your historical utility spend. TrueMeter uses these funds to pay all your utility bills throughout the month. At month end, TrueMeter reconciles actual costs against your prepayment, crediting any surplus back to you or invoicing for any shortfall. You receive one detailed invoice covering your prepayment and reconciliation.

TrueMeter currently accepts ACH transfers from U.S. bank accounts. This applies to both monthly prepayments and reconciliations. All payments are processed securely through our payment partner, Stripe.

Yes. By default, TrueMeter issues one consolidated invoice for all locations that breaks down charges by location. Your monthly report includes a detailed location-level breakdown. If you require separate invoices per location, this can be accommodated per your existing accounting methodology.

TrueMeter provides on-demand reporting through your dashboard and automated monthly email reports. You can view data at the portfolio level or drill down by individual location.Year-over-year comparisons are included at the location level in every monthly report.

Yes. Your TrueMeter dashboard provides visibility at both the portfolio and individual location level, allowing you to compare usage and spend across all your stores, identify outliers, and monitor trends.

Yes, we provide 15-minute or hourly energy demand reporting depending on utility availability.

Yes. You can download individual bill PDFs or a consolidated Excel export from the Bills page in TrueMeter your dashboard. Custom export formats are available on request through your Customer Success Manager.

Yes. TrueMeter is SOC 2 Type 2 compliant. All customer credentials are encrypted and stored on Google Cloud, and our agents access utility accounts exclusively through Google Cloud's secure infrastructure.

TrueMeter is a private company, independent from utility companies. We are an approved third-party service provider operating as an energy agent in all U.S. jurisdictions. Our subscriber agreement is a tri-party contract between TrueMeter, you, and the utility — allowing us to act on your behalf while you retain full ownership of your utility accounts.

Never. You always retain full ownership and access. TrueMeter gains authorized access to manage billing and optimization on your behalf your accounts remain in your company's name throughout.

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We do not share customer data with any third parties. If you cancel, your utility accounts remain in your name and are fully transferred back to your contact information, with TrueMeter's access and payment methods removed. We follow a smooth handover process to ensure no disruption to service.

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No. Your bills remain in your organization's name and are paid from an account under your name. TrueMeter replicates your existing accounting structure just tell us how you currently book utilities and we'll generate those exact same reports automatically.

To generate a quote, you can link your utility login credentials, upload copies of utility bills, or share a utility ledger. This gives us enough data to quickly review your usage and provide an accurate estimate.

Once your online utility accounts are linked, implementation starts within days. If we need to help set up or recover online access, that adds a small amount of setup time, but go-live is always measured in days to a few weeks, never longer.

Notify us and we'll coordinate directly with the utility providers to activate service, handle documentation, and pay any applicable deposits. The new location will be added to your dashboard and reporting. Your platform fee will be adjusted to reflect the expanded coverage your Customer Success Manager will confirm any pricing changes in advance.

Notify us and we'll manage the full offboarding: submitting the utility termination request, coordinating final meter readings, reconciling the final bill, and facilitating the return of any utility deposits. Once the account is fully closed, it will be removed from active management and your platform fee adjusted accordingly.